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IMPORTANT UPDATE: We are experiencing a high volume of support questions and our response time is delayed. Please be patient and refrain from submitting multiple questions. We will respond to your question as soon as we can.

If your question pertains to shipping status, please refrain from reaching out until 2 weeks after the product has been marked shipped. If you've received a review reminder email but haven't received the product you will not be penalized as transit can take up to two weeks. You can always check tracking information (if provided) in your dashboard.